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How do I know what items need to be returned after my party?
Refer to the “Items to Return Checklist” (included in your party pack) for details on what items must be returned, since items for return will vary by order! If your party pack includes items that need to be returned, a detailed print out of specific items that need to be returned will be included, as well as the required “Postmark by” date. Essential Pack does not have any items to be returned. Extra Packs and Custom Packs have several pieces that need returned. Also, some Pack Your Own, and Build Your Own Packs will need to be returned.
When do I need to return my items by?
You can keep the Return Items for 5 days, starting from the day you receive your party pack. On or before the 5th day of your rental, drop off “Items to Return” at your nearest UPS location to avoid late fees. If the 5th day falls on a weekend or a holiday, please mail the “Items for Return” on the next business day before 12:00 noon. Don’t worry, in case you are still unsure, a detailed print out of specific items that need to be returned will be included in your party pack, as well as the required “Postmark by” date.
What if I lose the return shipping label?
Don’t worry, we can send you another label via email! Just request another label by contacting us via email to email@example.com
What if I am late for returning my Items to Return from my order?
“Items to Return” that is/are not returned on time will result in a late fee of $40 per day, per order, up to a maximum of 150% of the retail value of your associated order. We can waive the late fee one time per customer, because we totally get that life can get super busy. Just give us a heads up on when we can expect to receive the order, so we can keep an eye out for the return! For additional information, refer to Rental of Late and Non-Return Fees page.
What if I don’t return my Return Items from my order?
We are flattered that you want to keep our party pieces! But please be informed that “Items for Return” that is/are not returned on time will result in a late fee of $40 per day, per order, up to a maximum of 150% of the retail value of your associated order. If you end up paying 150% of your total order in fees, you may keep the Party Pack and all items included in the applicable order. For additional information, refer to Rental of Late and Non-Return Fees page.
Please help us with our efforts to providing sustainable party goods with the rest of the world, and kindly return the “Items for Return” on time!
Can I return just some of pieces from my order that I didn’t need or use?
Our party goods that are sold in party packs cannot be partially returned. If you are looking for specific pieces, we recommend placing your order through the Pack Your Own option, where you can pick out each item!